Privacy Policy

1. Information We Collect

We collect the following types of information when you interact with our website or services:

Personal Information:

Name, email address, phone number, address

Pet Information:

Pet name, breed, age, health history

Insurance Details:

Existing policy information, coverage needs

Payment Information:

Credit/debit card details or other billing information (when applicable)

Technical Information:

IP address, browser type, device data, pages visited, cookies, and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Generate and provide insurance quotes from our carrier partners
• Submit your application data to insurance carriers (with your authorization)
• Contact you about quotes, coverage options, and policy details
• Provide customer support and respond to inquiries
• Improve and personalize your experience on our website
• Perform analytics to optimize performance and user engagement
• Deliver targeted ads and remarketing across platforms (e.g., Google, Facebook)

3. Information Sharing

We do not sell your personal information. However, we may share it in the following ways:

Insurance Carriers and Partners:

We share your submitted information with licensed insurance providers to generate quotes or complete applications, with your consent.

Service Providers:

We use third-party providers for hosting, analytics, marketing, and customer support. These providers are contractually bound to safeguard your information.

Remarketing Services:

We may share anonymized or hashed data with ad platforms (e.g., Google Ads, Meta) to deliver personalized ads based on your behavior on our site.

Legal Requirements:

We may disclose your information if required by law, subpoena, or to protect our legal rights.

Contact Authorization:

By submitting your information, you authorize PetCoverage.ai and our licensed insurance carriers and insurance partners to contact you directly by phone, text, or email as needed to provide quotes, discuss coverage options, assist with applications, or deliver policy-related support. We do not sell or share mobile numbers, SMS consent, or message data with third parties or affiliates for their marketing or promotional purposes. We may share this information only with service providers (e.g., carriers, messaging platforms) to operate our SMS program. Message frequency may vary. Message & data rates may apply. Reply STOP to opt out; HELP for help.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking tools to:

• Understand how users interact with our site
• Improve website functionality and performance
• Measure marketing and advertising effectiveness
• Deliver personalized advertising (including remarketing)

By using our website, you consent to our use of cookies as described in our Cookie Policy. You may adjust your cookie preferences at any time through the "Cookie Settings" link in our footer or through your browser settings.

You may also opt out of personalized advertising via industry tools such as the DAA or NAI opt-out pages.

5. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or outdated information
• Delete your information (subject to legal or contractual limitations)
• Opt out of email marketing and targeted advertising

To exercise any of these rights, email us at support@petcoverage.ai.

6. Data Security

We use appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

7. ChatGPT App Integration

When you use PetCoverage.ai through the ChatGPT app, additional data collection and sharing occurs to provide you with personalized insurance quotes.

Data Collected via ChatGPT:

• Pet Information: Pet name, pet type (dog or cat), pet age, pet gender, pet breed, pet weight (for mixed breed dogs)
• Personal Information: Your full name, email address, ZIP code

Purpose of Use:

• To generate personalized pet insurance quotes based on your pet's details and location
• To compare coverage options from licensed insurance carriers
• To pre-fill quote forms and streamline the application process
• To provide location-based insurance pricing

Third-Party Sharing via ChatGPT App:

When you request insurance quotes through the ChatGPT app, your pet and personal information is transmitted to our licensed insurance carrier partners to generate real-time quotes. These may include national and regional pet insurance providers that we have partnered with to offer you competitive coverage options.

These insurance providers operate under their own privacy policies. We recommend reviewing their respective privacy policies for more information. You can view our current list of insurance partners on our website or by contacting us directly.

Data Retention: Quote requests and results generated through ChatGPT are retained in accordance with our standard data retention practices. You may request deletion of your information by contacting us at support@petcoverage.ai.

Your Consent: By submitting the quote form through the ChatGPT app, you explicitly authorize us to share your pet and personal information with our insurance carrier partners for the sole purpose of generating insurance quotes.

8. Updates to This Policy

We may update this Privacy Policy periodically. If changes are material, we will notify you by email or by prominently posting a notice on our website.