Privacy Policy

1. Information We Collect

We collect the following types of information when you interact with our website or services:

Personal Information:

Name, email address, phone number, address

Pet Information:

Pet name, breed, age, health history

Insurance Details:

Existing policy information, coverage needs

Payment Information:

Credit/debit card details or other billing information (when applicable)

Technical Information:

IP address, browser type, device data, pages visited, cookies, and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Generate and provide insurance quotes from our carrier partners
• Submit your application data to insurance carriers (with your authorization)
• Contact you about quotes, coverage options, and policy details
• Provide customer support and respond to inquiries
• Improve and personalize your experience on our website
• Perform analytics to optimize performance and user engagement
• Deliver targeted ads and remarketing across platforms (e.g., Google, Facebook)

3. Information Sharing

We do not sell your personal information. However, we may share it in the following ways:

Insurance Carriers and Partners:

We share your submitted information with licensed insurance providers to generate quotes or complete applications, with your consent.

Service Providers:

We use third-party providers for hosting, analytics, marketing, and customer support. These providers are contractually bound to safeguard your information.

Remarketing Services:

We may share anonymized or hashed data with ad platforms (e.g., Google Ads, Meta) to deliver personalized ads based on your behavior on our site.

Legal Requirements:

We may disclose your information if required by law, subpoena, or to protect our legal rights.

Contact Authorization:

By submitting your information, you authorize PetCoverage.ai and our licensed insurance carriers and insurance partners to contact you directly by phone, text, or email as needed to provide quotes, discuss coverage options, assist with applications, or deliver policy-related support. We do not sell or share mobile numbers, SMS consent, or message data with third parties or affiliates for their marketing or promotional purposes. We may share this information only with service providers (e.g., carriers, messaging platforms) to operate our SMS program. Message frequency may vary. Message & data rates may apply. Reply STOP to opt out; HELP for help.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking tools to:

• Understand how users interact with our site
• Improve website functionality and performance
• Measure marketing and advertising effectiveness
• Deliver personalized advertising (including remarketing)

By using our website, you consent to our use of cookies as described in our Cookie Policy. You may adjust your cookie preferences at any time through the "Cookie Settings" link in our footer or through your browser settings.

You may also opt out of personalized advertising via industry tools such as the DAA or NAI opt-out pages.

5. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or outdated information
• Delete your information (subject to legal or contractual limitations)
• Opt out of email marketing and targeted advertising

To exercise any of these rights, email us at support@petcoverage.ai.

6. Data Security

We use appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

7. Updates to This Policy

We may update this Privacy Policy periodically. If changes are material, we will notify you by email or by prominently posting a notice on our website.